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COMPLAINTS
PROCEDURE

GSG Law wish to provide you with the best possible service. We have a continuous drive to improve the service that is provided to our clients and aim to work to the highest standards of our profession.  

 

If at any point you become unhappy or concerned about the service provided to you then you should inform Miss Gonul Guney immediately, so that she can do her best to discuss and resolve the problem and your concerns.

 

However, should you want to make a formal complaint, please ask us for a copy of our complaint’s procedure. Making a complaint will not affect how we handle your case.

 

The Solicitors Regulation Authority can help you if you are concerned about our behaviour.

 

You can raise your concerns with the Solicitors Regulation Authority.

IF WE CANNOT RESOLVE YOUR COMPLAINT

Should you remain dissatisfied at the conclusion of our complaints procedure you may involve the Legal Ombudsman, an independent body set up to investigate complaints about lawyers.

 

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

 

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

 

  • Within six months of receiving a final response to your complaint

  • No more than six years from the date of act/omission; or

  • No more than three years from when you should reasonably have known there was cause for complaint.

 

If you would like more information about the Legal Ombudsman, please contact them.

 

They can be contacted by telephone on 0300 555 0333 (09:00 to 17:00) or e-mail at enquiries@legalombudsman.org.uk. Their postal address is PO Box 6806, Wolverhampton, WV1 9WJ.  Further information is available on their website at www.legalombudsman.org.uk.